Shipping and Returns Policy

Dispatch

  • We ship orders within 1-5 business days. (We aim for 1-2 business days.)
  • We ship our clothing (and large jewelry and accessories) with DHL, and you'll receive a track & trace code. Shipping with DHL costs €6.45.
  • We ship our jewelry with POSTNL or DHL. This is done as a letterbox-sized package (provided the size of the chosen jewelry allows it) , and you will receive a track & trace code. Shipping costs with POSTNL are €4.25 and with DHL €4.20.
  • Delivery by POSTNL and DHL takes 1-2 business days, assuming there are no delays at the postal company itself. (We cannot be held liable for delivery delays by POSTNL and DHL.)

Returns

You have 14 days to decide whether you're happy with your product. This period begins upon receipt. You can return items that are not to your liking under a few conditions:

  • The item is returned in unworn and unwashed condition
  • If the items contain perfume, deodorant or body odor, we unfortunately cannot accept returns.
  • Returns are at the buyer's expense and must be shipped via DHL.
  • Items with stains will not be returned
  • Bikinis can be returned as long as the hygiene seal is still in the bottom.
  • No guarantee is given on glitter, sequins and studs (exceptions taken into account)
  • Returns must be made with the price tag and original packing slip attached.

Want to return an item? Send an email to vragen_tenderthebrand@hotmail.com with your name, the item, the reason for the return, and the invoice number. We'll send you an email with return instructions.

Once we receive your return, we have 14 days to process it. However, we aim to process it within 7 days. Once the return has been processed, you will receive a message or email from us with the refund information.